Privacy Policy

1. Introduction

Uplift Tunnel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website uplift-tunnel.com and use our online English language learning services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our services:

• Name, email address, and phone number
• Payment information (processed securely through third-party payment processors)
• Educational background and English proficiency level
• Learning preferences and goals
• Communication records with our teachers and support team

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage data and navigation patterns
• Cookies and similar tracking technologies

2.3 Learning Data

During your courses, we collect:

• Lesson recordings (with your consent)
• Assignment submissions and grades
• Progress tracking and assessment results
• Feedback and evaluation data

3. How We Use Your Information

We use your information for the following purposes:

• Provide and deliver our English language learning services
• Process payments and manage your account
• Communicate with you about courses, schedules, and updates
• Personalize your learning experience
• Assess and track your learning progress
• Provide customer support and respond to inquiries
• Send promotional materials and course recommendations (with your consent)
• Improve our services and develop new features
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 With Teachers and Staff

We share relevant information with our teachers and administrative staff to provide effective instruction and support.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, including:

• Payment processing companies
• Cloud hosting and data storage providers
• Communication and video conferencing platforms
• Analytics and marketing services

4.3 Legal Requirements

We may disclose your information when required by law, legal process, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertising (with your consent)

You can manage your cookie preferences through our cookie consent tool or your browser settings.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account information: Retained while your account is active and for 3 years after closure
• Learning records: Retained for 7 years for educational and certification purposes
• Payment information: Retained as required by financial regulations
• Marketing data: Retained until you withdraw consent or for 2 years after last engagement

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Kingdom and other countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: