Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of Uplift Tunnel's online English language learning services ("Services") provided through our website uplift-tunnel.com ("Website"). By accessing or using our Services, you agree to be bound by these Terms.

If you disagree with any part of these Terms, you may not access or use our Services. These Terms apply to all users of our Services, including students, visitors, and other users.

2. Description of Services

Uplift Tunnel provides online English language learning services, including but not limited to:

• Individual and group English language lessons
• Course materials and educational resources
• Progress tracking and assessment tools
• Communication tools for interaction with teachers
• Certification and completion certificates

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

3. User Accounts and Registration

3.1 Account Creation

To access our Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Age Requirement

You must be at least 16 years old to use our Services. Users under 18 require parental or guardian consent.

3.3 Account Responsibility

You are responsible for all activities that occur under your account and must notify us immediately of any unauthorized use.

4. Course Enrollment and Payments

4.1 Course Fees

Course fees are displayed on our website and may vary by course type and duration. All fees are in British Pounds (GBP) unless otherwise specified.

4.2 Payment Terms

Payment is required before course commencement unless alternative arrangements have been made. We accept major credit cards and other payment methods as displayed during checkout.

4.3 Refund Policy

We offer a satisfaction guarantee for your first lesson. If you're not satisfied, you may request a full refund within 24 hours of your first lesson. For courses beyond the first lesson, refunds are provided on a pro-rata basis for unused lessons, subject to a cancellation fee.

4.4 Price Changes

We reserve the right to change course prices at any time. Price changes will not affect courses already purchased.

5. Student Responsibilities and Code of Conduct

As a student, you agree to:

• Attend lessons punctually and come prepared
• Treat teachers and other students with respect
• Complete assignments and participate actively in lessons
• Use appropriate language and behavior during lessons
• Not record lessons without explicit consent from all participants
• Not share login credentials or course materials with unauthorized individuals
• Provide accurate information about your learning goals and proficiency level

6. Lesson Scheduling and Cancellation

6.1 Scheduling

Lessons are scheduled through our online booking system. You are responsible for booking lessons according to your course package.

6.2 Cancellation by Students

You may cancel or reschedule lessons up to 24 hours before the scheduled time without penalty. Lessons cancelled with less than 24 hours notice may be charged as completed lessons.

6.3 Cancellation by Uplift Tunnel

We reserve the right to cancel lessons due to teacher unavailability, technical issues, or other circumstances beyond our control. Cancelled lessons will be rescheduled at no additional cost.

6.4 No-Shows

If you fail to attend a scheduled lesson without prior cancellation, the lesson may be marked as completed and charged accordingly.

7. Intellectual Property Rights

7.1 Our Content

All course materials, content, and resources provided by Uplift Tunnel are protected by intellectual property laws. You may use these materials solely for your personal learning purposes.

7.2 Prohibited Uses

You may not:

• Reproduce, distribute, or sell our course materials
• Create derivative works based on our content
• Use our materials for commercial purposes
• Remove copyright or proprietary notices

7.3 User Content

You retain ownership of any content you submit during courses, but grant us a license to use such content for educational and service improvement purposes.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, which is incorporated by reference into these Terms, explains how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in our Privacy Policy.

9. Technology Requirements and Support

9.1 Technical Requirements

You are responsible for ensuring you have the necessary technology to access our Services, including a stable internet connection, compatible device, webcam, and microphone.

9.2 Technical Support

We provide reasonable technical support for our Services. However, we are not responsible for technical issues arising from your equipment or internet connection.

9.3 Service Availability

While we strive for high availability, we do not guarantee that our Services will be available 100% of the time. We may perform maintenance that temporarily interrupts service.

10. Limitation of Liability

To the fullest extent permitted by law, Uplift Tunnel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of our Services.

Our total liability to you for all claims arising from or relating to these Terms or our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Uplift Tunnel, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of our Services or violation of these Terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us. Upon termination, your right to use our Services will cease immediately.

12.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12.3 Effect of Termination

Upon termination, your access to our Services will be disabled, and you will no longer be able to access your account or course materials. Provisions that by their nature should survive termination will survive.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before pursuing formal legal action, we encourage you to contact us directly to seek resolution. Most concerns can be resolved through direct communication.

13.3 Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website and, where appropriate, by email. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Contact Information

If you have questions about these Terms or our Services, please contact us: